maxsales course outcomes
By the end of the course, your sales teams will have the knowledge, skills, confidence and ability to know:
How..
- to build rapport, gain trust and break customer barriers
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to overcome fears and negative belief systems associated with selling
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to use appropriate Approaching techniques i.e. Product, Price, Promotion.
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to assess a customer’s shopping profile using the DISC tool and when to use a trial close
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to use effective communication techniques both verbal and non verbal
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to overcome customer objections, and comfortably close the sale using both assumptive and alternative methods.
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to build customer loyalty; the long-lost art of customer appreciation and building customers for life.
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to leave customers feeling happy
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to evaluate and monitor their sales performance.
- to use Emotive Selling: why people buy, how to translate customer needs to your merchandise
The Importance of Product Knowledge
Use the 0/50% rule when selling to customers
Use FAB statements (Features, Advantages and Benefits) when presenting products to customers
Our MAXSALES programme is always at the forefront of the latest strategies and used by many retail companies as their default selling technique. |
